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Cutting Tools Online is a leading global supplier of industrial cutting tools HSS and carbide cutting tools for the metal working industry, general engineering, aerospace, automotive and heavy engineering composite machining. Our product offering covers a full range of high-quality cutting tools from spindle to component. We also offer special tooling on request.

Returns /Refund Policy 

  • All products on the Cutting Tools Online website comes with a standard 1-year (12 months) manufacturers carry in warranty.
  • Customers experiencing a problem with their products can contact and log the fault with Cutting Tools Online. Cutting Tools Online will supply the client with the detail of the closest repair/support centre.
  • Product support and repairs are handled directly by the distributor/manufacturer of the product.
  • The cost of getting the product to and from the repair centre will be for the customer’s account.
  • If there is a quality defect that causes the device to be unacceptable or unusable during the warranty period, Cutting Tools Online will accept a return and either repair the item, replace it with a new one or replace the item with an equivalent item that the customer accepts (manufacturer's terms/conditions apply). Refund requests are not accepted and the customer understands and unconditionally agrees to the available solutions Cutting Tools Online has to offer.
  • All returned products must be sent together with the original package, accessories, manuals etc.
  • Physical damage or modification to a product caused by the user invalidates the warranty, these include cutting, modifying components, opening products (i.e. to repair or modify components), invalidates the warranty.
  • There is a 35% restocking fee for all non-defective returns (must be returned within 7 days of receipt) and is only acceptable under certain circumstances (i.e. incorrect model ordered etc..). Cutting Tools Online reserves, the right to accept or deny the return of non-defective items at our own discretion.
  • In the event that a product is returned and proven to have been tampered with (opened, modified etc..), the warranty will immediately be considered void and the item will be returned at the customers expense.
  • If there is a problem with a product purchased from Cutting Tools Online, do not open it as this will void the warranty (no exceptions).
  • In the event that a non-faulty item is returned and confirmed to be working, the customer will be charged the postage and handling fee to return the item. The same applies for defective or non-defective products which have been returned but found to have been tampered with or modified in anyway.
  • Cutting Tools Online respects your privacy and is committed to protecting it at all times. We have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. should you be asked to provide certain information by which you can be identified when using our website, you can be assure that it will only be used in accordance with our privacy policy.

Get in Touch

We would love to hear from you.

Customer Service Contact:
Lyndsay Goodman

Electronic mail address:

+27 21 555 4144